3 RTA service centres served 157,000 people in H1 2012

Service delivery time ranges from 1½ to 5 minutes

Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads & Transport Authority (RTA), recently toured RTA customers service centres at Umm Al Ramool, Al Tawar and Deira during which he was accompanied by the CEO of Corporate Administrative Support Services Sector Yousef Al Rida, and RTA directors.

Al Tayer set off his tour by inspecting the Main Customer Service Centre at Umm Al Ramool which delivers 100 services to customers via 26 counters, and is manned by 27 employees including four supervisors.

He was briefed by the Director of Customers Service, Ahmed Hassan Mahboob, about the services delivered by the center, saying, “During the first half of this year, the center processed 91,651 transactions comprising 28,027 traffic transactions, 23,412 commercial ads transactions, 5,787 vehicles licensing transactions, 3,133 drivers licensing transactions, 2,560 offence-related transactions and the remaining related to various RTA services.

“The number of clients who visited Umm Al Ramool Centre during the first half of this year totaled 56,247 and traffic transactions accounted for 21 per cent of services requested, that is, around 11,798 clients. Next come drivers and vehicles licensing services which made up 18 per cent of the total number of services where 10,367 clients were served, followed by commercial ads services (13 per cent) and Salik services (10 per cent). The average service delivery time in the center is five minutes whereas the average waiting time for the service is about nine minutes,” said Mahboob.

“This RTA centre, which occupies an area of 1,100 square meters, is fitted with monitors to display numbers of customers being served. The centre also has a coffee shop, Salik service auto pay machine, display of distinguished number plates on offer, ATM, library and a business centre offering vehicles insurance, printing, fax, and copy services among others.

Al Tayer directed to have a number of Salik service auto pay machines bought and distributed to malls visited by large number of peoples.

Al Tayer then headed to the Unified Customers Service Centre at Al Tawar, affiliated to Dubai Municipality, which offers customers services from 07:30 am up to 08:00 pm.

There he was briefed by the director of customers service about the centre which has seven counters and is manned by 13 employees including supervisers. During the first six months of this year, the centre served 46,816 customers, with drivers licensing services accounting for 51 per cent, followed by vehicles licensing services (24 per cent), parking services (21 per cent) and Salik services (4 per cent). Average transaction processing time at Al Tawar Centre is 1½ minute, whereas the average waiting time is around 15 minutes.

Al Tayer concluded his inspection tour by visiting Deira Licensing Centre; which offers services relating to drivers and vehicles licensing, commercial registration, distinguished numbers, Salik, parking, Nol, and commercial ads. He attended to a briefing about the centre which has 26 counters and is manned by 35 employees, including six supervisors. During the first half of this year, the centre served around 54,540 customers, where traffic services accounted for 58 per cent of total services requested, followed by drivers and vehicles licensing services (9 per cent), and the parking services (8 per cent). The average service delivery time is around four minutes and the waiting time is about 17 minutes in the average.

At the end of his tour, Al Tayer called upon supervisory staff to redouble their efforts, work with team spirit, continuously assess the level and method of service delivery and simplify procedures.
 

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