- City Fajr Shuruq Duhr Asr Magrib Isha
- Dubai 04:26 05:44 12:20 15:47 18:50 20:08
The ultimate outcome when a creditor fully supports a debtor is they not only save their organisation, but their jobs and the economy get to benefit and grow, too. But tell me how many creditors even realise this outcome when they are seated in positions of strength , believing in a fallacy it would be impossible that one fine day they could arrive at their offices to find no job, simply because nothing was evolving, where they themselves put the ‘stoppers’ in place, stumping the process of evolution.
Nobody is an island, we do not exist and sustain ourselves independently, we co-depend on the cycle of business to generate our income and livelihood from a process of evolution.
This process can be beneficial if acted upon in the serious light it was presented; i.e. the debtor approaching you asking for your help to enable them to continue fulfilling their commitment to repay their debt. If the outcome is not positive then the downfall will be:
If you are wondering why I am referring to ‘expat creditor employees’ then it’s because these are the employees who are dishing out this kind of treatment to debtors and from my experience it’s uncalled for, as they are dealing with humans, not some sub-standard individual they can push around as they wish. A client remains a client, regardless of default status as it is our job as employees to respect the ‘Code of Conduct’ that is applicable. But I am astonished at the attitudes many of the times but thankfully it is a handful of individuals at this time as it appears that much is positively changing. Some creditors have finally understood the significance of true empathy.
The real problem is whose lodging official complaints to create an awareness of these problems?
Certainly not the debtor as they are victimized and made to feel guilty of their situation, so they opt to withdraw and retract into their shells when they cannot meet demanded creditor expectations.
The assumption that a debtor assumes a creditor is a charity is delusional, because if it was the case the debtor would not bother to approach the creditor for leniency and a more affordable payment plan. Debtors may be living in fear but certainly they have not lost their pride if they have taken ownership and responsibility to request leniency, as they want to repay their debt.
So when you, the expat creditor employee possess no form of human empathy then just step aside and place yourself in the debtor’s shoes even if you have no affinity to debt, just imagine for a minute that you were in the same position and think about how you would feel if a creditor refused to even discuss your request, or try to meet your request to rectify your situation?
What would you do and how would you feel of someone continually bashing your emotions demanding ridiculous overdue payments that you just told them you cannot pay, but need a concrete solution to enable you to comfortably repay your liability?
This is still the practice today from some expat creditor employees and I just wonder when those ego’s will be inflated and we can resume to normality, because there is nothing more pleasing than an understanding creditor who resonates with the debtor’s situation and because they can help, they do and many times they go the extra mile for which the debtor is thankful.
Creditors, the world shifted its paradigm in end-2008, people’s attitudes changed, business methodologies and practices changed, including those very bad creditor attitudes debtors have faced for decades. The outcome was remedial, problem-solving, transformation and growth of individuals, companies and organizations.
So the question is when are those expat creditor employees who are simply being difficult, going to change their attitudes, lose their ego of self-importance and truly serve humanity and the country they live to continue fostering well-being and success?
Time to think!
[Note 1: Theda Muller is a UAE-based author of two books: Embrace Financial Freedom Volume One: 10 Proven Ways To Release Debt And Emotional Fears In Today’s Economy, and Volume Two: Releasing Fear And Bouncing Back From A Debt Crisis. She also conducts webinars and workshops on debt recovery.]
[Note 2: The views expressed are the author’s own and do not reflect in any way, the views of Emirates 24|7. Readers are advised to carry out their own due diligence before taking any decision.]
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