E-dirham to have new mobile application

Crosses Dh2bn transactions in 1Q 2015, ten new self-service kiosks introduced

The Ministry of Finance is working on a new mobile application for e-dirham to be soon rolled out. The information about the mobile application was revealed on the second and final day of the Cards and Payment Middle East exhibition in Dubai.

A media note by the National Bank of Abu Dhabi (NBAD) said, “Work is also under way to launch smart services such as applications for mobile devices that offer an e-portfolio of advantages, such as the use of all possible channels to pay Federal Government services fees from anywhere around the clock for both citizens and residents.”

The Ministry of Finance also launched self-service e-kiosks for e-dirham transactions, even as the system saw first quarter transactions cross Dh2 billion. Last year transactions to the tune of Dh15billion were processed through e-dirham.

Since the launch of the second generation (G2) of the e-Dirham system in co-ordination with the National Bank of Abu Dhabi in 2011, more than 70 million e-services of the Federal Government have been offered. About 1.3 million ‘Al Haslah’ e-Dirham cards are also currently in use.

The system enables both government and private entities to collect fees and make payments for government services.

As many as 10 e-kiosks will be deployed in the first phase at ministries and institutions. The machines can be used to conduct key transactions including: purchase and recharge of e-Dirham cards; payment of service fees for public services; and get e-vouchers as an alternative to plastic cards. E-kiosks also allow clients the facility of inquiring about their card balance, and of reviewing their transaction statements.

Saeed Al Yateem, Assistant Under Secretary of Budget and Revenue at the Ministry of Finance, said additional new features will be introduced soon to make it easier for companies and individuals to use the e-dirham system.

“The Ministry of Finance is currently developing a number of solutions and services, including the payment of service fees by direct debit from individual and corporate bank accounts, and recharging of e-Dirham cards through linking them with the payment gateway of the UAE Central Bank,” said Al Yateem.

As he pointed out the initiatives are part of efforts exerted by the Ministry of Finance to upgrade the e-Dirham system to facilitate and support the remarkable increase in electronic transactions over the past years.

All e-kiosks have advanced security systems, including state of the art cameras, to ensure the safety of operations.

Saif Al Shehhi, NBAD’s Senior Managing Director – Abu Dhabi Government and VVIP Clients, said NBAD has been systematically working towards strengthening the e-dirham system and pointed out, “the e-kiosk initiative is undoubtedly a significant advance, as it facilitates a lot of transactions for clients in institutions and ministries, and allows them to deal with these entities more frequently and safely.”

Customer service centres to inform and guide e-Dirham users are operational 24/7 and offer services in Arabic, English and Urdu.

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