McDonald's Twitter story turns into PR nightmare

The company quickly pulled the Twitter label after negative posts

A McDonald's Twitter campaign designed to spread good news was hijacked by unhappy eaters and backfired in a big way.

The world’s biggest restaurant chain's advertisement on Twitter Inc. boomeranged after people began using the social site to criticise the company.

Critics of McDonald's unleashed torrents of abusive tweets, in the latest example of how social media marketing can backfire.

It has become the subject of an outburst of hatred on Twitter.

McDonald's sent out two tweets with the hashtag #McDStories to highlight the "hard-working people" who help to produce its meals and promote the chain's use of fresh produce.

They accused the company of making customers sick, serving meat from gestation crates and offering up a burger containing a finger nail.

Abusive messages were galore for the famous golden arch company; one wrote he would rather eat his own diarrhoea than visit the fast-food.
 
McDonald's campaign with initial hashtag #MeetTheFarmers featured wholesome stories about farmers, reports Heraldsun.
 
Detractors jumped to the first opportunity to write about their alleged horror stories while eating out at the food chain.

@jfsmith23 wrote: "Watching a classmate projectile vomit his food all over the restaurant during a 6th grade trip.''
 
@MuzzaFuzza: "I havent been to McDonalds in years, because Id rather eat my own diarrhoea.''
 
The McDonald's social media director Rick Wion said reports of the campaign failing were exaggerated.
 
"Lots of overreaction on #MCDstories. Here are the numbers: That day there 72,000+ mentions of McD's. Only 2% were negative," he tweeted.

However, the company quickly pulled the Twitter label last week after the negative posts.

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Comments

  • Steve 27 January 2012 10:17 0 0
    Here in Weymouth in the UK, the drive-through is so slow you have to order--pay then go park up and wait for upto 15 minuets; then find the toased bun is rock hard and tastes like burnt toast, and the amount of time I get home to find the wrong items in the bag, has there ever been a set time to wait and if over get your order for free.
  • Ahmed 27 January 2012 09:31 0 0
    What people visit a food outlet for is service, smiling faces and quality food, all in equal order. McDonalds just don't seem to have done their homework right before they started their new PR initiative.
  • Iansblogonline 26 January 2012 18:46 0 0
    Actually I really love to eat in McDonalds. I love the burger. So it is sad to hear the news. I hope everything will be OK in the end.
  • Carsten 26 January 2012 15:49 0 0
    Dear Madhu, the same happened to me, I love meat and ordered a real burger, but was given a vegetarian burger, when I reported staff apologised. But I was so disgusted, I'll never go back.
  • Madhu 26 January 2012 08:56 0 0
    My wife is a vegetarian and she was given a chicken burger and when we reported the staff did not apologise but said it was just a mistake

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