Cab dispatch reduced to 14 minutes: RTA

The Booking & Dispatch Center of RTA’s Public Transport Agency has executed 2.9 million booking requests placed by taxi customers in Dubai during the first half of this year.

Abdullah Al Mahri, Director of Transport Activities Monitoring, RTA’s Public Transport Agency revealed that the time of dispatching a cab to a customer has dropped to 14.2 minutes, and the response time recorded to incoming calls at the Booking & Dispatch Center was 34 seconds only.

“During the first six months of this year, the Center has received more than 4 million calls, including about 1.8 million calls made through the IVR system i.e. 45% of the total calls received by the Center. About 29,000 taxi booking requests were made through the smart taxi app during the first half of this year.

“RTA is committed to bringing happiness to customers spanning all community segments through utilizing state-of-the-art technologies in delivering a diverse package of services, and revamping processes to place services at par with the world’s best standards. It makes every effort to ensure that services are delivered in a handy, speedy and transparent manner to meet the needs of the public, especially taxi riders, in a bid to add a touch of luxury and majesty to this sector,” added Al Mahri.

“RTA is pursuing a drive to deliver best-in-class solutions & creative services to citizens, visitors and tourists flocking to the Emirate from all parts of the globe. The new system will improve the flow of information between RTA’s parties concerned and slash the time of dispatching cabs to customers,” he further noted.

The taxi sector is undergoing a boom fueled by the urbanization upswing witnessed by Dubai, which is shaping into a key business hub and an attractive destination to investors & business leaders from everywhere.

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