Dewa priority to people with disabilities

Saeed Mohammed Al Tayer, MD and CEO of Dubai Electricity and Water Authority, Dewa, has said that Dewa gives priority to people with special needs by launching initiatives to enhance its services for them.

He added that Dewa also develops plans to help overcome any obstacles that may stand in their way by positively engaging with their social environment, helping people with special needs to contribute and be creative.

"Dewa is committed to employing people with special needs, by placing them in positions suited to their disabilities, in adherence with Dewa’s criteria for employment. Dewa places people with disabilities in positions that they are capable of fulfilling, helping them integrate with society," he said.

"Dewa’s strategic plan includes a number of programmes to support humanitarian and charitable initiatives nationally, regionally, and globally. These initiatives are an integral part of the government’s efforts to develop and support all society to create a healthy environment for the community, including people with special needs. They also support welfare, health, and education, by providing those with special needs, and their families, with modern necessities to achieve their happiness," he added.

Dewa launched the Ash’ir initiative to aid people with hearing impairments. The initiative includes instant messaging, visual chat, and sign language features to help people with special needs directly communicate with Dewa’s call centre.

The service is available via Dewa’s smart app.

The Omniyati initiative was also launched by Dewa to fulfil the wishes of employees with special needs, and has so far granted the wishes of 10 Dewa employees. Dewa has also implemented a valet-parking service across all of its branches, a wheel chair service, and the Maraheb initiative.

Dewa has designed its Customer Happiness Centres to be accessible to the disabled by implementing road monitoring systems for people with special needs, as well as a specialised team to deal with people with visual and hearing impairments.

Dewa’s Sanad card provides a number of services to people with disabilities, while the Zahker card provides special services for the elderly.

The Sanad card offers benefits to individuals with special needs, such as wheelchair services and the Maraheb service, at all branches. The Zakher card provides the elderly with an easier life for their role in the construction of the community, and in adherence with the teachings of Islam, customs, and tradition of the local community.

The Sanad Card provides a discount to those with special needs for service registrations, bill payment, and subscriber information charges. Dewa has also provided a drive-in service enabling people with special needs to process their requirements from their vehicles.

Dewa’s Absher initiative supports employees with special needs, and features a team specialised in human resource management and a hotline to meet the needs of people with disabilities and further integrate them into society.

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