Dewa’s supply consistency among world highest

Despite being situated in one of the harshest climatic regions in the world, Dubai has developed into a flourishing city in one of the fastest growing emerging markets worldwide.

Fundamental to this growth is the reliable and uninterrupted delivery of electricity and water, made possible by the Dubai Electricity and Water Authority (Dewa) and its continued investment in infrastructure, technology and expertise.

While the majority of emerging market countries (and many developed countries too) face challenges in delivering a consistent supply of electricity and water in both peak and off-peak periods, Dewa has ensured an efficient and uninterrupted supply of water and electricity for all sectors of Dubai, even during the most peak periods of the summer months.

In a recent survey conducted by McKinsey highlighting efficiencies in water and electricity supplies around the world, Dewa's consistent supply of both water and electricity was among the highest.

According to the report, electrical network losses for Dewa were almost four per cent lower than some of the world's most developed countries, including Hong Kong, Sweden, the US and Singapore.

According to Dewa, these results are achieved through strategic planning for operations, close monitoring, the installation of the latest high efficiency equipment within the grid, and effective voltage control in the distribution network.

Similarly, effective operations and maintenance programmes and design improvements implemented by Dewa in the water distribution network have resulted in the substantial reduction of unaccounted water losses, from 42 per cent to a world leading of 10 per cent.

Saeed Mohammed Al Tayer, Managing Director and CEO of Dewa, said: "Infrastructure plays a fundamental role in development, whether of a business, a city or a society. Dewa's role in providing essential water and electricity services to all sectors of the community has helped to shape the modern city of Dubai for the past five decades, and continues to do so as the city consolidates its position as a leader in the region and beyond.

“With ongoing investment in the latest technologies, implementation of global best practice and the commitment of our 8,000 strong work force, Dewa's service record is on a world-leading level, and the McKinsey report demonstrates this."

Serving nearly 600,000 customers throughout the emirate, Dewa provides 365 day and night service to all community sectors to ensure efficient and uninterrupted supply of water and electricity to homes, businesses and industries.

Dewa's call centre services, also evaluated in the McKinsey report, recorded almost 50 per cent faster response rate than the Top 10 EU countries. Manned by 70 staff, the call centre is committed to providing customers with fast, up-to-date information on situations and services and facilitating solutions as quickly as possible.

A total of 13 customer service centres located throughout Dubai, and 13 channels of payment offered to customers, ensure the unrivalled customer care and convenience.

Dewa has launched a comprehensive awareness campaign ‘At your Service 365 Day and Night’ to highlight its commitment to its customers in providing a continuous and stable supply of energy and water throughout the year.

"Dewa's main goal is to ensure the provision of Dubai's energy and water requirements with maximum possible efficiency, with due consideration to the environment, and based on a sound business model that incorporates the best available technologies and best practices. We have a role to play in the future of Dubai and we are committed to this responsibility - 365 days and nights of the year," said Al Tayer.