du ready to handle MNP requests from Monday

The countdown has begun with Mobile Number Portability (MNP) round the corner, and du is ready.

Beginning Monday December 30, MNP will be available in the UAE which means that you can keep your old number and yet switch to another telecom operator – without any additional charges. 

Fahad Al Hassawi, Chief Commercial Officer, du, said: "MNP is now closer than ever to be a reality. We are ready and have made a lot of preparations to roll out a user friendly, convenient and hassle free process for customers to switch to du. As mandated by the TRA, we can process up to 3000 applications every day. We have trained 2,500 personnel to ensure a smooth customer experience at retail sales and customer care level. We are looking forward to welcoming new users to the du family."

Mobile Number Portability means that you as a prepaid or post-paid customer can retain your mobile number including the prefix while changing your telecom operator. This means that a customer with either 050 or 056 prefix can move to du while keeping all 10 digits.

The process and time involved:

The process of switching to du without changing your existing mobile number is simple. To indicate your interest in switching to du and be notified as soon as MNP is available, individual customers can simply send the word ‘CHANGE’ by SMS to 3553.

Business customer can send an SMS "Change Bus" to 3553. 

Customers may call up toll-free on 800 242643 (800CHANGE) or they mayvisit www.du.ae/change. There is no need to visit the other telecom operator.

From Monday, if you are an individual customer, you can visit any of the 51 du shops or authorised partner outlets of Axiom, E-Max, Eros Digital Home, Jacky’s and Jumbo. Small and Medium Enterprise (SME) customers can submit their porting application at any of the 19 du shops offering business services.

Large enterprise customers can contact their dedicated du account manager or submit their application on www.du/ae/change, and they will receive a call back within 24 hours. Once you submit the special porting request form along with the required documentation, you will be notified about the progress through SMS.

Individual customers ID requirements:
  UAE nationals: Valid UAE national id or valid UAE passport
  GCC nationals: Valid UAE or GCC national ID or valid GCC passport
  Expats: Valid UAE national ID or valid foreign passport plus valid UAE visa or residence

Enterprise customers ID requirements
     Copy of current trade licence
     Valid establishment card
     Power of attorney/letter of authorisation (if you are not the owner of the company)
     Valid ID (in accordance with above)

The porting time (time taken to switch to another operator) will take less than one working day. A working day is defined as Sunday to Thursday, 8am to 8pm. However, you can request to port-in outside working hours, but in that case, the application will be part of a queue for 8am on the next working day. For example, if a customer submits his request to port on Thursday 9pm, the request will be queued up and attended to at 8am on Sunday. Note that each operator is allowed to port-in a maximum of 3,000 numbers per working day

There is no additional charge to move to du. Individual customers only need to pay the standard activation fee for their prepaid or post-paid plan.





 

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