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28 March 2024

Dubai taxi meters will auto-operate once a passenger gets onboard

(Supplied)

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By Staff

Dubai Taxi Corporation (DTC) of the Roads and Transport Authority (RTA) has begun installing sensors in its taxi vehicles fleet that will automatically operate the cabs’ meters once a passenger gets on a taxi, the RTA said in a media statement on Thursday.

Muhammad Yusuf Saleh, Director of Fleet Driver Affairs at DTC, said the sensors’ installation project in taxis is considered one of the most outstanding projects of the Corporation’s management which works automatically and operates the meters when there is a passenger in the taxi in case the driver fails to operate it for any reason, whether because of forgetfulness or deliberately, thus eliminating all unacceptable practices that can cause increase in complaints from customers.

He added: “Providing this feature aims at controlling taxis, ensuring the right of the client, reducing some of the complaints and negative remarks related to drivers, and maintaining operational and technical efficiency through following up status of drivers and vehicles and a mechanism to communicate with them in emergencies, crises, disasters and accidents, which contribute to increasing operational indicators and achieving targets of this year by increasing the number of passengers and trips.”

He pointed out that the sensors’ installation will include all functional vehicles working per commission and it will be implemented in phases according to the project’s targeted timeframe, and it will be evaluated and measure the impact of its application in terms of satisfaction of customers, drivers and the community and to increase operational revenue and reduce complaints, calling on all parties to submit their suggestions and inquiries by contacting the call center of the RTA on telephone number 8009090 where they can register their complaints and suggestions, which will be dealt with  independently case by case and give utmost attention to respond to the customer at an appropriate time.