The Federal Authority for Identity and Citizenship, FAIC, has denied that it has adjusted its service fees and dismissed as rumours the messages circulated through messaging applications and social media platforms.
The Authority urged the customers not to pay attention to such rumours, stressing that any changes in its procedures and services would be announced only through official channels, such as its website or through local media outlets.
The Authority affirmed that the fees for the services it provided, whether related to issuing, renewing or replacing identity cards, are identified by the Cabinet of Ministers' Resolution No. 14 for 2005 and Resolution No. 25 for 2011, stipulating that the fee for the registration and issuing of an identity card for the UAE nationals and the Gulf Cooperation Council, GCC, countries' nationals with a validity period of five years would be AED100. The validity period for residents would be set according to their years of residence, and the issuance fee would be set at AED100, to be added to the fee for filling the e-form, which is AED70 in printing offices and AED40 if they apply through the Authority's website or its smart application.
The Authority added that the fee for renewing identity cards for all categories of customers would be the same as the issuance fee, while the fee for issuing a replacement in case of loss would be AED300, and the replacement fee to change the information printed on the card would be AED150, to be added to the fee for filling the form, as per the channel used by the customer.
The Authority said that it did not charge fees for application, and also gave exemption from late fees and service fees to customers with social security, people of determination, autistic people and the elderly (above 70).
The Authority urged the customers to verify the news from official sources and to not pay heed to irresponsible sources. Customers were asked to contact the Authority if there was a need through the appropriate channels, such as the call centre (600530003), through its pages on social media or through the immediate call service available on its website, as well as customers happiness centres available in all emirates.