- City Fajr Shuruq Duhr Asr Magrib Isha
- Dubai 04:25 05:43 12:19 15:46 18:50 20:09
RTA and Dnata have launched Phase 2 of Sky Bus to commute passengers from some districts of Dubai to Dubai Airports for free. (Supplied)
The Roads and Transport Authority (RTA) has announced that a number of customer-oriented services has been automated as part of its strategy to make services accessible and deliverable via user-friendly technological means.
This enhanced service offering is introduced in response to the government directives to make Dubai the smartest city in the world within three years, and as part of RTA’s commitment to the Smart City initiative of Dubai Government.
Yousef Al Rida, CEO of RTA’s Corporate Administrative Support Services said, "The Customers Service Department has automated a host of services following a revamp of the Interactive Voice Response (IVR) system, and configuring it to furnish automated responses to queries raised by customers.
"The lineup of public services provided under this system include: renewal of driver licenses, renewal of vehicle registration, services of customer services centers, changing vehicle ownership, exporting of vehicles, parking services, seniors services, disabled services, seasonal parking cards, parking timing, NOL cards offering discounts to certain segments, metro services and stations, booking water taxi and marine transit modes, paying metro offences, and paying bus violations."
He added that the Customers Service Department always seeks to realize the third strategic objective of the RTA (Peoples Happiness), through providing handy & accessible services to customers via the Call Center (8009090), noting that the IVR system has been updated with all steps needed to run the service or in connection with any procedures to provide quick and smooth responses to customer needs.
"The Customers Service Department is always keen on keeping pace with customer needs and expectations of its services. For this purpose, the Department is capitalising on technological advancements aided by human support in the delivery of such services. It has also got ambitious plans aimed at making people as happy as possible in keeping with the directives of our wise government," added Al Rida.
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