UAE mobile performances of Du, Etisalat: Who offers better call service, download speed?

The UAE’s Telecommunications Regulatory Authority (TRA) has released the results of mobile network performances of the two operators.

Du’s voice quality is better when it comes to outdoor calling. Etisalat excels in indoor voice quality service.

With regards to outdoor voice quality, Du scored 97.02 per cent while Etisalat achieved 95.33 per cent; indoor voice quality placed Etisalat at 97.73 per cent and du at 97.48 per cent.
 
For the outdoor, call completion success rate results placed Etisalat at 98.59 per cent and Du at 98.55 per cent, while call setup success rates saw Etisalat score 98.83 per cent and Du 98.84 per cent.

For call drop rates Etisalat was at 0.25 per cent while Du was at 0.30 per cent.

In terms of double service coverage for both 2G and 3G, both Etisalat and Du exceeded 99 per cent, TRA said.

As for the indoor user experience; call completion success rate results put Etisalat at 98.89 per cent and Du at 98.80 per cent, and for call setup success rate, Etisalat scored 99.24 per cent and Du 99.42 per cent.

For call drop rate, Etisalat was at 0.36 per cent while Du was at 0.63 per cent.

The regulatory authority said the survey was carried out by a highly skilled workforce in order to obtain results that truly reflect the status of mobile networks and services provided.

The survey covered more than 13,000km of the UAE's roads at peak hours during working days.

All the emirates, Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, as well as the Western Region and major highways were covered. In addition, thousands of test calls and application trial runs were performed along with similar tests conducted indoors for 34 buildings or major facilities across different emirates.

The outdoor data transfer rate in dual mode (2G/3G) showcased Etisalat at 5724 kbps and Du at 4583 kbps for FTP DL, while for FTP UL Etisalat scored 681 kbps and Du 796 kbps.

Moreover, for HTTP browser protocol, Etisalat scored 5630 kbps and Du 5570 kbps for HTTP DL, while for HTTP UL, Etisalat scored 721 kbps and Du 857 kbps.

LTE Data Transfer Rate, Etisalat scored 17116 kbps and Du 10786 kbps for FTP DL while for FTP UL Etisalat scored 2100 kbps and Du 1614 kbps.

Moreover, for HTTP browser protocol, Etisalat scored 11968 kbps and Du 7858 kbps for HTTP DL, while for HTTP UL, Etisalat scored 2111 kbps and Du 1624 kbps.

The indoor data transfer rate in dual mode (2G/3G) showcased Etisalat 8287 kbps and Du 6922 kbps for FTP DL, and Etisalat 763 kbps a Du 327 kbps for FTP UL. Moreover, for HTTP browser protocol, Etisalat scored 6516 kbps and Du 6836 kbps for HTTP DL, while for HTTP UL, Etisalat 762 kbps and Du 445 kbps.

LTE Data Transfer Rate, Etisalat scored 24740 kbps and Du 8728 kbps for FTP DL while for FTP UL Etisalat scored 2111 kbps and Du 943 kbps.

We are working towards performing tests that provide a fair comparison and assessment of the mobile networks services by employing state-of-the-art test equipment used in most organisations and developed countries. These equipment measure key performance indicators that directly relate to the end-user experience through simulating an actual telecommunication environment in several conditions and several areas, where network coverage, dropped calls, and the clarity of calls are measured," said Saif bin Ghelaita – Director of Technology Development Department at TRA.

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