Vehicle registrations hit 1m mark in 2009: RTA

During this period, the number of renewed vehicle registration cards soared from 385,241 to 677,153.

 

Similarly the number of new driving licence transactions increased from 155,439 in 2006 to 164,729 in 2009 and the number of licence renewals rose from 22,798 to 69,978 during the same period,” said Al Tayer.

 

The initiatives carried out by the RTA in improving customer service and the means of delivering such services contributed to boosting customer satisfaction with the services of the Licensing Agency to 80% by the end of 2009 in most centers affiliated to the agency, said Al Tayer.

 

Al Tayer anticipated higher satisfaction rates in the near future as there are more initiatives and programmes to be rolled out with the aim of upgrading the services and offering multiple ways of obtaining them in convenient formats.

 

RTA initiatives have also contributed to cutting complaints by more than 70 per cent and achieving a 100 per cent rate in responding to and signing off customer complaints in time, minimising customers waiting time from one hour to less than 17 minutes, and reducing the waiting period for road test following completion of driving training from more than two months to 7-10 days.

 

Al Tayer added: “About 5,500 number plates were sold in the first online auction for more than Dh20 million.”

 

“RTA has completed the e-link with more than 50 entities related to licensing services such as the Ministry of Interior, General Department of Residency and Foreigners Affairs, insurance companies, and service providers (such as auto dealers) with the aim of easing transaction procedures. This link contributed to shortening transaction processing time, for example the time taken to open a traffic file was cut from 12 minutes to 5 minutes besides minimising paper transactions.”

 

 “RTA also developed vehicle testing standards to ensure that any vehicle subjected to the technical inspection has passed the tests that ensure its road worthiness from a technical point of view. RTA has approved the system of registering and testing trailers and semi-trailers in Dubai and the system will be put into effect in the fourth quarter of this year.”