Etisalat has announced "free lifetime validity" for all its new and existing Wasel prepaid customers. The new benefit allows customers to maintain their Wasel subscriptions without having to renew again.
The free lifetime validity will be applied automatically and does not require Wasel customers to subscribe to it. To keep their Wasel lifetime validity benefit, customers need only make one charged call or send an SMS from their Wasel accounts within three months.
Matthew Willsher, Chief Marketing Officer at etisalat, said: "Etisalat is constantly working to fulfill customer expectations by launching a series of user-friendly and exciting initiatives. The new free lifetime validity benefit reinforces this commitment and makes our customer's mobile experience easier and more affordable. It not only helps them effortlessly maintain their Wasel connections for life, but also saves them recurring costs. Combined with the advantage of strong mobile coverage on Etisalat's nation-wide 3.5G network, it is a win-win situation for our customers."
Etisalat offers new Wasel prepaid connection at Dh75, with a free initial credit of Dh25 that can be used for making both local and international calls and sending text messages. New Wasel SIM cards come pre-installed with free lifetime validity, while existing customers will be notified via SMS that they have been provided with the benefit. Etisalat's airtime charges on calls and SMS remain same as before.
Wasel customers can maximise their benefit by subscribing to the Super Off-Peak plan and enjoying a discount of 60 per cent on international calls during the Super Off-Peak hours from 11pm -7am. Besides Super Off-Peak discounts, the plan offers customers 35 per cent discounts during off-peak hours between 2pm - 4pm and 9pm - 11pm every day, all day on Friday and national holidays.
Wasel customers can also subscribe to any of etisalat's other international cost-saving calling plans such as “Favourite Country Plan” and “Wasel Homeland”. The “Favorite Country Plan” offers 30 per cent discounts throughout the day. “Wasel Homeland” offers a heavily discounted rate of 99 fils/minute for calling selected Asian countries (India, Pakistan, Bangladesh and Philippines) during extended off-peak hours from 5pm to 9am, Saturday to Thursday, throughout the day on Friday and public holidays.
Working hours during Ramadan
In the spirit of the holy month of Ramadan, etisalat on Monday announced that all its Business and Service Centers will work in two shifts during the month.
These timings seek to maximise both, customer service as well as employee satisfaction. The working hours will be as follows: Morning Shift: (Sunday to Thursday): From 8:00 am to 2:00 pm in all business and service centres across the UAE.
Evening Shift: From 9:30 pm to 11:30 pm. Work during this shift will be limited to the following centres: Abu Dhabi Region: Main business centers in Abu Dhabi and Al Ain, Al Salam Business Centre, Madinat Zayed Service Centre in the Western region and Al Ruwais Housing Service centre.
Dubai Region: The two main business centres in Deira and Al Wasl.
Northern Emirates: Al Manakh business Centre, Mushairef, Um Al Quwain, Ras Al Khaimah, Al Dhaid and East Coast - Al Fujairah Business Centres.
Saturdays: All business centres will open from 9:00 am to 2:00 pm with the exception of Digdagah, Ghalilah, Khorfakan, Dibba and Kalba service centres.
Etisalat's outlets in shopping centres will follow the timing of the respective shopping centres they are located in.
Etisalat's outlet in Al Samha petrol station on Abu Dhabi-Dubai road will remain open 24 hours a day. Dubai Airport and Sharjah Airport outlets will also remain open around the clock.