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29 March 2024

You ask, we answer: All your Emirates ID questions answered

The website is www.emiratesid.gov.ae

Published
By Wam

The Emirates Identity Authority announced launching its website with a new look on the internet, using modern and innovative designs and modern and internationally competitive standards, matching the latest developments in the digital revolution in the field of programming, designing and managing the websites around the world.

The authority stressed that the new website will provide its visitors with a unique experience in terms of accessibility, access to information, obtaining the required service and interactive and cognitive participation through smooth and simple steps, ensuring the efficiency and streamlines of the search process, which will fulfill the clients aspirations and contribute to changing the stereotype image of the government websites.

The website includes the service titled ‘You ask and we answer’ dedicated to answer the clients’ inquires related to the registration applications, mechanisms and procedures necessary to obtain the ID in a maximum of 48 hours, as well as answering the complaints and suggestions presented by the clients, where a customer service team deals with all coming inquires according to professional standards taking into account the authority’s goals aiming to gain the customer satisfaction and please them by providing them with the best services.

The website also provides comprehensive news service covering all the authority’s events and activities, in addition to the electronic links of the authority’s pages on the social networking websites, FaceBook, Twitter and YouTube, and its interactive channels and services, lead by the ‘Communicate with the Director General’.

Dr Ali Mohamed Al Khouri, Director General of Emirates Identity Authority, said that launching the new website of the authority with the new look, is under the authority’s ongoing quest to achieve excellence in services and leadership in performance, and its keenness to ongoing development in all aspects of its institutional work, which goes in line with wise directions of Sheikh Hazza bin Zayed Al Nahyan, National Security Advisor and Chairman of Emirates Identity Authority, and the intensive follow up of Lt General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior  and Vice-Chairman of Emirates Identity Authority.

Dr Al Khouri added that launching the new website coincides with the authority’s efforts to provide its services through mobile phones and facilitate the delivery of these services to the clients anytime and anywhere, in line with the aspirations of the wise leadership of the country, and the directions of the government in completing the transfer towards the "Smart Government", revealing the authority’s intention to launch a suite of electronic services through its website within the coming months.

Dr Al Khouri pointed that during the designing of its new website the authority focused on the "Customer Service" axis, as one of the most important axes of its current strategic plan 2010-2013, and its coming strategic plan 2014-2016, noting that designing the website was after viewing the best international practices in this field, and in line with the United Nations standards for government websites, and with the standards of the Telecommunications Regulation Authority and the requirements of the UAE Electronic Government.

Aisha Al Raisi, Manager of the Central Operations Sector at the Emirates Identity Authority, clarified that launching the new website came to reflect the authority’s ongoing keenness to reinforce its presence in the world of the internet, by keeping up with the rapid developments witnessed by the World Wide Web, and in reinforcing its connection with the public and contribute to providing a pioneering and interactive experience for the visitors of the website from the UAE or from elsewhere.

Al Raisi said that designing the new website takes into account the best international quality and security standards and ensures the accessibility and access to the information of interest to the visitor with the least possible time and effort, as the information were organized in a way that would ensure effective and streamlined navigation based on a map taking into consideration the eye movement in the page.

‘F’ design

Al Raisi added that the authority’s website was shaped like the letter ‘F’ to ensure the best distribution of the components and content on the screen, pointing to the fact that the fader of the website and its parts reflects the new visual identity of the authority, which is reinforced by chosen pictures explaining how to access the required service in a smooth way, as well as providing a new search services facilitating the access to the required service and viewing the authority’s news and activities.

Al Raisi noted that the new website provides its visitors with access to all required services from the main page, noting that the authority is in the process of activating the "Responsive Design" technology within two weeks to support all the smart phone’s panels, in line with the vision and the directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, in providing the "Smart Government" services in a way that would make it accessible to the clients.

Amer Al Mahri, Manager of the Government and Community Communication Department, stressed the authority’s keenness on developing the content of its website on a daily biases noting that the website provides adequate and reliable information about the population register, the ID card project and the authority’s procedures, as well as a suite of services related to the ID card and the authority’s work, as well as a knowledge database including all research, studies and worksheets published by the authority so far.

What’s new online

Al Mahri said that the authority’s website provides a suite of services of interest to a wide range of the country’s residents, headed by the "Electronic Form" service, allowing the clients to fill the applications for the ID card issuance easily and smoothly, through 10 simple steps requiring around 10 minutes, which would obviate the clients from visiting the typing offices and saves the client the typing fees of Dh30.

Al Mahri added that the new website provides the "Application Status Inquiry" service and the service to "Inquire about the card status at the Emirates Post", as well as the service for quick search of the services, allowing the client to have direct access to the service he/she wants.

Al Mahri noted that the new website provides people with visual disabilities the Voice Navigation service to fulfill their needs and enable them to benefit from the authority’s services, as well as a service that would facilitate the inquiry about (or how to get to) the nearest customer service center through easy and clear maps, in addition to a special display about the service identification card.

The website is distinguished by the interactive and cognitive electronic participation, as it contains the ‘Knowledge Corner’ which includes a library rich with the work papers, research and scientific studies and publications issued by the authority, which were all published in international scientific journals, as well as the monthly cultural contest providing the chance to win valuable prizes, a customer satisfaction survey, opinion poll and the service of signing up for the electronic weekly newsletter issued by the authority.

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