Etisalat has denied rumours circulating on websites, social applications and emails regarding the draining of talk time or excess call charges through an international scam. As rumoured, a large amount of phone credit is deducted from customers' account if they try to call back certain incoming calls from an international number.
Jabir Al Janahi, Vice-President, Corporate Communications, etisalat, in an emailed statement, said these rumors were incorrect and that the tariff for calling any destination is based on the tariff rate for that country. The statement said etisalat's customer care centre hadn't received any complaints about additional charges being deducted when trying to call the specified international destination.
Al Janahi stressed that etisalat is keen on protecting its customers from the fraud operations that they might be exposed to. Dedicated staff and departments have been assigned to ensure customer concerns are addressed. In addition, etisalat always sends warning messages to its customers in case there are any unusual activities.
Al Janahi has urged etisalat's customers to verify such information and make sure it is correct before forwarding rumors via emails and other social applications. Customers are requested not to respond to unknown numbers and persons. He also stressed on the importance of not revealing any personal information like credit cards numbers, passwords and other personal information.