Dubai authorities have received 2,235 complaints from consumers against dealers so far this year, a staggering increase of nearly 600 per cent, a government report showed on Wednesday.
The bulk of the complaints received by the Department of Economy (DED) involved failure of dealers to comply with the sold product’s warranty or purchase contracts, the department said in a report published in the Dubai-based daily Emirat Alyoum.
It said the cases were nearly 600 per cent higher than those reported in the same period of last year but gave no reasons for the rise.
“Most of the cases were resolved in a matter of few days….1,797 complaints involved non-abidance by guarantee and purchase agreements,” the report said.
It showed there were 10 cases involving fraud in purchased jewelry, 131 complaints about malfunction in bought products, 31 cases involving refusal by traders to repair items and others.
“In the first quarter of this year, we received 1,453 complaints, an increase of nearly 568 per cent over the same period of last year, when they stood at 255,” said Omar Bu Shehab, director of the commercial control and consumer protection division at DED.