Etisalat apologises for technical glitch that slowed UAE Internet

Frustrated Internet users across the UAE faced a partial shutdown earlier today, with services now resumed to normal.

The problem appeared to persist only with subscribers of Etisalat, with the telecom body issuing a statement on its official Twitter account, confirming the problem.

The statement read: “Our customers faced some difficulty in the use of Internet in some areas for a period of approximately 20 minutes as a result of a technical problem that has been solved and services have been resumed since. We apologise for the inconvenience caused.”

Social media and several email clients appeared to be the only functions accessible on the browser for users earlier today, with reports from Abu Dhabi, Dubai, Sharjah and Ras Al Khaimah indicating this was a UAE-wide network problem.

Those on the du network, however, seemed to be cruising along just fine.

With Twitter accessible, several users didn’t waste time in reporting the fault to Etisalat’s official Twitter account, with users such as Omar K from Dubai tweeting: “Looks like anything over SSL/443 is working fine. My guess is a localised DNS issue is currently affecting Etisalat connectivity.”

Ali Abbasi from the capital wrote: “Hi Etisalat, are you guys having issues with Internet connectivity in Abu Dhabi?”

Go Arabic wrote: “Except for Twitter, Facebook and Outlook - Internet is not working Etisalat.”

Sohini D stated: “So internet is down. Thank you Etisalat for the Christmas off!”

AT wrote: “Etisalat someone pulled the wrong plug when they left for Christmas I think!”

Kunal B said: “Instead of having ‘Throwback Thursdays’, we should have ‘Throwback  Etisalat Customers.. To the dark ages...’”


Print Email