Ticket to a smooth journey
What should I do if I experience a problem using one of the ticket vending machines?
Dubai Metro staff will be able to assist you with your problem.
Where can I find train times and prices?
All the train times and pricing information is available on the website www.rta.gov.ae and all stations.
I have been issued with a penalty fare but I do not agree with it. What can I do?
If you have been issued a penalty fare and wish to challenge it, you will need to submit a dispute letter/email via www.rta.gov.ae within seven days of the issuance of penalty.
Do you offer group discounts?
Unfortunately, at present we do not have information relating to this available.
What is a smart card?
A smart card is an easy-to-use pre-paid transport card. You can pre-load the card with dirhams and use the balance to travel on public transport around Dubai. For example, you could board a water taxi (abra) in Bur Dubai at a point close to a Metro station then board a Metro using the same card (provided you have sufficient funds on the smart card). There are three types of cards – Nol Silver, Nol Gold and Nol Blue. Nol Silver and Gold can be bought from any ticket office but Nol Blue needs to be applied at the ticket office with required documents and RTA will send the card through post to your home.
How can I purchase a ticket? Will there be ticket offices and vending machines?
You can purchase tickets from ticket offices and vending machines at each station.
Will there be sufficient ticket offices/machines that will allow travellers to avoid queuing at peak hours?
- Every station will have sufficient number of ticket-vending machines to serve customers
- A common contactless smart card will be used to allow passengers travelling between different modes of transport and can be purchased at both Metro and bus stations.
- RTA/Serco will continue looking for other means of ticket purchase that will offer customers convenience.
Will you accept credit cards for payment of tickets?
Yes
Will the tickets be usable in other transport modes such as bus and ferry?
Yes
What happens if I damage or lose my ticket?
You are responsible for your ticket. Therefore, if you have lost your ticket then you might have to pay a fine. For a damaged ticket, station agent will examine the ticket. If it has been damaged deliberately then you will have to pay a fine. If you are in paid area but if your ticket is faulty then you can go to ticket office to get a replacement ticket.
How many days in advance can I book my ticket?
If you buy a CT(Nol Red) – you have to use it within 90 days and 90 days will start from the date of purchase of your ticket.
How can I amend my ticket?
All tickets are issued as non-changeable but you can pay for access fare. For example if you are in Tier 2 but your Nol Red is only valid for Tier 1 then you will have to pay for the difference between Tier1 and Tier 2.
How can I get a refund on an unused ticket?
CTs are non-refundable unless they are faulty. For cards refund, you can go to the station.
How long will it take to get my refund?
Cash refunds are on the same day and for credit/debit card refunds, RTA will contact the customer within seven days.
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