IT service satisfaction to be surveyed

Dubai eGovernment has recently launched a survey to measure the level of satisfaction of local government departments with the Government Resource Planning (GRP).

GRP is a system that enables local government departments in Dubai to optimise their IT performance through centralised solutions that run all the financial, logistics and administrative operations and to track HR updates.

The survey is being conducted to help determine the level of satisfaction of government departments with the services rendered through the GRP system. It is also aimed at improving and developing the quality of services provided to these departments, measuring the knowledge of employees about the online services provided, and determining the number of users of these services, among others.

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