ISO 10001:2007 for Dubai Customs

Scoring another worldwide success, Dubai Customs receives ISO 10001:2007 for its Client Service Charter.

Lloyd's Register Group, an international organisation and a provider for ISO certificates, announced that Dubai Customs is the first corporate in the world to receive such a certificate.

Receiving the certificate is a proof of the sustainability of achievements accomplished throughout the past years whether for the quality services given to its clients or the increased level of clients' satisfaction as well as adopting and enhancing the best international practices and modus operandi at the Department.

Lloyd's Register Group has granted Dubai Customs its first ISO certificate 10001:2007 after paying a visit to the Department where the Client Service Charter was examined for two consecutive days for its compatibility with the classification rules and criteria.

In addition, the Charter was checked for its implementation process, performance measurement, constant development schemes and the requirements of the ISO certificate.

Dubai Customs has recently launched the Client Service Charter inline with its commitment to developing and reforming services the department provides to its clients. This entails offering the best quality services on time and responding to complaints promptly.

Ahmed Mahboob Musabih, Executive Director of the Customers Management Department, said: "Receiving the first ISO 10001:2007 by Lloyd's Register is considered a worldwide exclusive achievement in every aspect on the grounds that the certificate was received for the Department's Client Service Charter which was executed in record time within three months only.

 

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