Dewa launches ‘Ashal’ smart customer service kiosk

Dubai Electricity and Water Authority (Dewa) has launched its Ashal initiative: a number of smart kiosks that help visitors to Dewa’s customer service centres to learn about its smart app and smart services.

This new services is part of the Smart Dubai initiative announced by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

Ashal, which means ‘Easier’ in Arabic, supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, to enhance government services to the highest international standards to achieve social cohesion. To achieve its vision to become a sustainable world-class utility, Dewa continuously launches innovative initiatives that contribute to simplifying and expediting processes. The new initiative is part of a comprehensive plan Dewa adopts to enhance access to its services to reach all customers, wherever they are. The new service adds value to Dewa’s services to improve customer satisfaction,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

Ashal kiosks are available at Dewa’s headquarters in Zabeel, and its customer service centres in Al Wasl, Al Quoz, Al Hudaiba, Umm Ramool, and Burj Nahar. Visitors to Ashal smart kiosks get to know everything about Dewa’s smart app, from downloading the app, to creating an account, paying bills, and registering in the Green Bill and the Dubai Smart Government’s MyID service. Staff give step-by-step instructions to visitors about how to use the app and its services and features, which enable customers to complete their transactions anytime, anywhere.

“Dewa has created a comprehensive plan to support Ashal initiative by choosing smart kiosks’ locations and hours of operation that are convenient for most customers. Dewa has provided qualified staff to help customers, answer their questions and enquiries, and receive their suggestions related to Dewa’s smart services. Such initiatives promote Dewa’s smart services and raise customers’ awareness about the importance of adopting new technologies to conduct their daily transactions to save them time, effort, and protect the environment,” said Moza Al Akraf, acting CIO of Dewa.

“This initiative complements Dewa’s achievements in the field of information technology. Dewa provides its smart services to customers, consultants, suppliers as well as government organisations and job seekers. Through such innovative initiatives, Dewa is making smart services a lifestyle and a way of life for all customers so that they can get all they want from the touch of a button. That’s why Dewa constantly develops its services to make them available 24/7 for the convenience of all its customers,” added Al Akraf.

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