Dubai Taxi launches ‘Smart Tow’ to assist taxi breakdown

RTA’s Dubai Taxi Corporation (DTC) has launched the Smart Tow system offering roadside assistance for taxi breakdown via a smart app in all smartphones.

The DTC has recently signed a contract with the Arabian Automobile Association (AAA), a leading provider of roadside solutions, to operate and upgrade the service.

The system is designed to ease the delivery of roadside assistance to the public, develop a modern way that helps reduce road traffic accidents and congestions and improve the level of service through the rapid deployment of recovery service, if needed.

The process is in line with the strategy of making Dubai the smartest city in the world.

Dr Yousef Mohammed Al Ali, CEO of Dubai Taxi Corporation, RTA, said, “Launching the Smart Tow system provides a platform for marketing the recovery service and expediting the response to emergency accidents. It forms part and parcel of DTC relentless efforts to provide top class and smart taxi services to the public with the aim of uplifting the level of service to excellent standards.

“This service is operated via the ‘Smart Tow’ app through sending the coordinates of the vehicle’s location to the nearest recovery vehicle amongst recovery firms registered in the system. Such firms offer multiple services including car recovery, refuelling, tire repair, simple mechanical repairs (battery), opening locked doors and towing the vehicle to technical workshops.

“The project underlines the importance attached by RTA to intangible assets as the accelerated delivery and achievement of objectives translates into added quality, safety and perfection. Such deliverables are integral components of RTA’s strategy for nurturing an integrated and sustainable infrastructure of a roads network compatible with the highest global quality standards. DTC is making relentless efforts to introduce unique initiatives that meet the expectations of Dubai residents and visitors through enhanced traffic safety and improved traffic accidents in the city.

Mohammed Ben Sulayem, Chairman of the Arabian Automobile Association, said, “The Dubai Taxi Corporation initiative placing vehicle towing under a digital platform is a positive step towards streamlining the traffic movement in Dubai. This app would provide high-quality services to motorists in Dubai through providing towing service and roadside assistance online via the smart app ‘Smart Tow’ on smartphones. It would ease the traffic movement and reduce traffic congestions in main roads and highways triggered by accidents and faulty vehicles. Through this sophisticated technology, the motorist would not need to wait for long to get a recovery service, and can even track the movement of the recovery vehicle on its way to him or her,” added Ben Sulayem.