A single traffic transaction at any of the 48 service centers across Abu Dhabi emirate takes less than 5 minutes, according to Colonel Suhail Al Khaili, Chief of the Vehicles Licensing Section.
He announced that the Abu Dhabi Police Vehicles and Drivers Licensing Department will achieve electronic linking with banks and new car showrooms by the end of the year.
He also said feedback and suggestions posted by citizens and residents on the Abu Dhabi Police’s website or via the Ministry of Interior’s call center (8005000) will be handled seriously.
“The electronic linking with banks will provide data regarding vehicles’ mortgages when individuals apply for vehicle licensing services that require a mortgage release, or a no-objection certificate from the bank. It will also provide electronic sales contracts and applications from car agencies and showrooms, including the necessary data, to save citizens and residents time and effort,” noted Colonel Al Khaili.
He said this measure is part of the comprehensive integrated linking project that was achieved with insurance companies, the Abu Dhabi National Oil Company’s inspection centers (Adnoc), Customs Authority, Residency and Ports, and the Emirates Transport Company’s inspection centers. “The linking process allows for assessment to determine liability in case of faulty transactions," he noted.
“Linking with the customs administrations allows online handling of imported vehicles’ data, streamlines licensing procedures, and prevents errors. It also allows both parties to communicate electronically, and issue licenses, by inserting vehicle data, paper-free,” he explained, noting that vehicles’ related data appear automatically when registration procedures are initiated.
Colonel Al Khaili continued: “Linking with insurance companies allows customers to achieve their transactions documents-free. The system produces the relevant documentation regarding the insurance policy and the vehicle’s owner. This allows a speedy completion of transactions, without the hassle of paper documents, thus saving time and effort in the vehicles licensing, renewal and registration process.
Furthermore, Chief of the Vehicles Licensing Section said that electronic linking with insurance companies has contributed to determine legal liability should errors occur in the insurance policy’s registration process. “A portal has been designated for car dealers on the website, which allows sharing vehicle-related information electronically.
“The vehicle registration renewal for enterprises is mandatory and is carried out through the ‘Markabati’ portal. The finalised transaction is delivered to the company via Empost, and takes 96 hours. Other services provided online through the Abu Dhabi e-Government Gateway and smart applications include vehicle registration renewal, replacement of lost or damaged vehicle registration card, and tourist round trip certificates. Such measures are in pursuance of the government’s vision in this regard,” said Colonel Al Khaili.
He also noted that the each transaction at the Vehicles and Drivers Licensing Department and its service branches takes less than 5 minutes. This is due to the enhanced procedures processes and implementation of the comprehensive employee solution.
“The Department took into account the importance of partnership with customers by implementing the open-door policy. This can be achieved through the customer service centers, in collaboration with 25 other entities, which are involved in solving problems facing customers.
“Clients are no longer required to visit those entities in order to complete and pay for transactions. We also answer any inquiries regarding required documents and procedures on (8005000). Customers can send their complaints and suggestions through the Abu Dhabi Police General Headquarters’ website,” Colonel Al Khaili added.
Colonel Al Khaili also indicated that the department maintains communication with the customers through biannual opinion polls, to determine their satisfaction with the services provided. “Results of such opinion polls are used to amend problems and address suggestions that improve and develop the services. Customers can also evaluate employees’ performance after they complete their transactions, by using the e-survey feature on the website,” he continued.
Colonel Al Khaili noted that citizens and residents can have access to the department’s services through 48 service centers across the Emirate of Abu Dhabi, stressing the department’s intention to increase the number of its centers to keep pace with the population growth and the rising number of vehicles, as well as to provide rapid completion of the high-end services.
Service Centers across the Emirate of Abu Dhabi
The Abu Dhabi Police has increased the number of its licensing service centers in Abu Dhabi, Al Ain and the Western Region to 48 centers.
In Abu Dhabi, such centers are located as follows:
Licensing Department’s main building; the Al Salamah building affiliated to the Licensing Department in Abu Dhabi, Al Musaffah, BaniYas, and Al Samha; the Driver’s Testing and Licensing Branch at the Emirates Driving Company; the Khalifa Police Station A; the “Aman” Building for heavy-duty vehicles licensing for companies and institutions in Al Musaffah; and the Courthouse building at Al Nahyan camp. The service centers are also available at Al-Futtaim Motors/Toyota; Al Tayer/Premier Motors; Abu Dhabi Motors; LeasePlan in Musaffah; UAE cars/ Mercedes-Benz facility; Al Hilal Bank - Airport Road; the Centre for Regulation of Transport by Hire Cars (TransAD); Al Musaffah Police Station; BaniYas Police Station; Al Wathba Company in Al Musaffah; The Ministry of Foreign Affairs’ building; Universal Company; Al Jaber Group in Al Musaffah; the Chamber of Commerce and Industry; and the Marina Mall.
The service centers in Al Ain are located as follows: the Licensing Department’s main buildings, Al Salamah building in Falaj Hazaa; Al Wagan and Masaken centers; the Aman Building in Mezyad for heavy-duty vehicles licensing; the Emirates School; the customer service centers in the municipalities of Mezyad, Al Maqam, Suweihan and Al Hayar, as well as at the Inspection Committees Building affiliated to the Licensing Department in Mezyad Area. The centers can be found also at the Customers Service Center in Al Yahar Court, Al Khazna Police Station, and Al Quou’ Licensing Department.