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All trips on Metro and buses in Dubai are free once Nol Silver Card holders have spent Dh14 in fares on a single day.
“If Nol Silver Card users spend Dh14, all their trips on the Metro or bus routes will be free,” Mohammad Youssef Al Mudharrab, Director, Automated Fare Collection Card, Road and Transport Authority (RTA), told Emirates 24|7.
Gold card users also have a daily cap of Dh14, but the calculation is based on the trip fare only and not on the surcharge.
“When a Gold card holder pays Dh8.2 for a trip, the fare is Dh4.1 for the trip and Dh4.1 for the card surcharge. Only the fare for the trip is capped, the surcharge is not,” Mohammad adds.
If overcharged, a cardholder needs to note all the details of their trip and send it to the RTA.
A report is submitted to the accounts section, which verifies the claim and reverts in seven to 10 days. Once contacted, the cardholder will have to personally visit the Gold Souk office to get the refund.
Nol Silver and Gold Cards are valid for five years from the date of issue.
Besides, a cardholder can claim a refund on any remaining e-purse value at any ticket office. The refund charges are either Dh5 or 2.5 per cent of the e-purse value, whichever is higher.
A Nol Silver Card costs Dh20, which includes Dh14 initial e-purse value, while Nol Blue Card costs Dh70, which includes Dh20 initial e-purse value.
Travelling between two different modes of transport must be done within 30 minutes, according to the RTA.
“So after you check-out from the Metro station, you will have 30 minutes to check-in on a bus. Having done this on time, your Metro and Bus trips will be charged as a single Journey (and you will be charged based on the total number of zones passed in the two trips combined),” Mohammad says.
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