DEWA’s Rammas service uses artificial intelligence to respond to customers
Dubai Electricity and Water Authority (DEWA) launched the Rammas service in Q1 of 2017, becoming the first government organisation to launch an online chatbot in both Arabic and English, to communicate with customers and respond to their enquiries.
This supports the directives of the wise leadership, to reduce the number of visitors to DEWA offices by 80%, and further encourage the use of smart channels to support the Smart Dubai initiative.
It also supports DEWA’s efforts to enhance artificial intelligence, in adherence with its vision to become a sustainable innovative world-class utility.
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