Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, and Sheikh Mansour bin Mohammed bin Rashid Al Maktoum, Chairman of Dubai International Marine Club, have attended the 22nd Business Excellence Awards ceremony hosted by the Department of Economic Development, DED, in Dubai and honoured 42 winners of the Dubai Quality Award, the Dubai Human Development Award, DHDA, and the Dubai Service Excellence Scheme, DSES, for their outstanding pursuit of excellence during 2015.
Sami Al Qamzi, Director-General of DED, said, "DED is committed to promoting awareness of excellence in line with the international standing and ambitions of Dubai. We derive the energy to do so from the directives of our leadership to sustainably develop Dubai’s economy by embracing global best practices."
Al Qamzi also thanked the assessors and jury of the Business Excellence Awards for their efforts in conducting the award process in a transparent and professional manner.
The Business Excellence Awards witnessed a 30% increase in the number of companies trained and developed on the DQA/DHDA model during 2015-2016, bringing the total number of companies trained so far to 165. Companies registered for the awards rose by 14% during the same period. Meanwhile, the number of assessors trained and developed on the DQA/DHDA Model for the 2015 cycle grew 11% to reach 281, with the number of UAE national assessors growing 23% to reach 43.
Particularly in DSES, there was a 21.4% growth in membership during 2015 as 2,473 outlets representing 91 companies and 179 brands registered in the scheme. Among those registered, 436 were entered as DSES members in 2015. Over 200 new mystery shoppers were trained in Customer Service Standards under DSES in 2015.
The scope of the Business Excellence Awards have been expanded remarkably to reflect the focal points of the vision and sustainable development strategy of Dubai. During 2015-2016, a new criteria was added to the Dubai Quality Award, Dubai Human Development Awards and Dubai Service Excellence Scheme to evaluate the participants on their Disability Friendliness.
The DSES also had a special category for Hypermarkets added, while Leisure and Entertainment was added as a new category in DQA and DHDA. Further addition of categories, such as Business Associations, are currently under consideration.