His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has stressed that all service centres at ministries and federal institutions will comply with the Star System Rating.
He added that the classification of these centres would be from two stars to seven stars, according to the standards of provision of services to the private sector, noting that external auditors will participate in the rating process to ensure the neutrality of the evaluation panel.
Sheikh Mohammed said the number of stars indicating the rating of a government centre would put be on plates outside the centre so that a client knows the level of service, adding that: "It is the right of every official to know the level of his/her services compared to the rest of the ministries."
The remarks were made during the launch of results of the first phase of rating of 75 government centres assessed in accordance with the new Star Rating System. Three government service centres attained a five-star rating.
Sheikh Mohammed also launched the first five-star plate in accordance with the new classification of the service centre in the office of the Ministry of Justice in Abu Dhabi. Some 33 government service centres were rated four stars, while another 39 centres were rated three stars. The assessment process will cover all the customer service centres in the federal agencies spread across the country by the end of 2014.
Sheikh Mohammed said, "We stated before that we want the government service centres to be like hotels. And today as we start implementation, 5, 000 employees have been trained on the new measures of rating. We have so far assessed 75 government centres. Our objective is to evaluate 400 government service centres in the next months.
He added that the UAE government seeks to compete with the private sector to convey a message to all that the government service centres are innovative and hospitable, noting that "the essential part of the government service is the way to offer it. And the most important of all transactions is the satisfaction of clients."
Sheikh Mohammed underscored that the value of an employee lies in his/her service to public. "This is our approach, vision and government method".
He added that the rating of the government service in accordance to the star rating system is an Emirati experience launched by Emirati cadres. "We have asked them to stick to the world's private sector standards when assessing the institutions. Our aim is to make the UAE one of the exporting countries regarding the best world practices in providing the government services," he said.
The project to evaluate the service centres launched by Sheikh Mohammed would achieve a quality shift in the efficiency of government services and elevate them to the international standards.
The event was attended by Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, Mohammed bin Abdullah Al Gargawi, Minister for Cabinet Affairs, Dr. Hadef bin Joan Al Dhahiri, Minister of Justice, Musbeh bin Rashid Al Fattan, Director of office Vice President and Prime Minister and Ruler of Dubai and Khalifa Saeed Suleiman, Director General of Protocol and Hospitality.
Qasr Al Hosn Festival
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, General Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces and Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, visited the Qasr Al Hosn Festival in Abu Dhabi on Monday.
Upon their arrival to the main tent in the festival, Sheikh Mohammed bin Rashid and Sheikh Mohammed bin Zayed were received by a cheering crowd of citizens who exchanged greetings with them.
The Vice-President, accompanied by Sheikhs, toured the facilities and sessions in the festival, where they were briefed on the overall activities of the festival, which aims to revive the memory of the people of the UAE and getting the younger generations acquainted with their forefathers' heritage and their life style in the era before oil.
Sheikh Hamdan bin Zayed Al Nahyan, Ruler's Representative in the Western Region, Sheikh Surour bin Mohammed Al Nahyan, Sheikh Nahyan bin Zayed Al Nahyan, Chairman of the Board of Trustees of Zayed bin Sultan Al Nahyan Charitable and Humanitarian Foundation, Lt General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs, Sheikh Abdullah bin Zayed Al Nahyan, Foreign Minister, Sheikh Nahyan bin Mubarak Al Nahyan, Minister of Culture, Youth and Community Development, Sheikh Hamdan bin Mubarak Al Nahyan, Minister of Higher Education and Scientific Research, Lt General Misbah bin Rashid AI Fattan, Director of the Office of the Vice-President, Khalifa Saeed Sulaiman, Director-General of the Department of Protocol and Hospitality in Dubai, a number of Sheikhs, top officials and dignitaries accompanied them.
Condolences offered on the death Al Murr bin Khalaf Al Otaiba
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, General Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Sheikh Hamdan bin Zayed Al Nahyan, Ruler's Representative in the Western Region offered condolences to Khalaf bin Ahmed Al Otaiba on the death of his son Al Murr.
Sheikh Mohammed bin Rashid, Sheikh Mohamed bin Zayed, Sheikh Hamdan bin Mohammed bin Rashid and Sheikh Hamdan bin Zayed visited Al Otaiba's family residence in Abu Dhabi and expressed their heartfelt condolences and solace to the family members.
Sheikh Saif bin Mohammed Al Nahyan, Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs, Sheikh Nahyan bin Mubarak Al Nahyan, Minister of Culture, Youth and Community Development, Lt General Misbah bin Rashid Al Fattan, Director of the Office of the Vice-President and Khalifa Saeed Sulaiman, Director-General of the Department of Protocol and Hospitality in Dubai, a number of Sheikhs also offered condolences.
Mohammed issues Cabinet resolution
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has issued Cabinet Resolution No (9) of 2014 on the unified financial and accounting bylaw for the independent federal entities. The resolution is active from the date of publication in the Official Gazette and shall be applied on all financial and accounting operations related to the budget, extra - budgetary account and financial statements of 27 independent federal entities as prescribed in the appendix attached to the resolution.
The independent federal entities prescribed in the resolution are: The General Civil Aviation Authority, Emirates Real Estate Corp, Federal Electricity and Water Authority, Sheikh Zayed Housing Programme, Institute of Training and Judicial Studies, General Authority for Pension and Social Security, Federal Customs Authority, Securities and Commodities Authority, Insurance Authority, National Bureau of Statistics, Emirates Post Group, Zakat Fund, Emirates Red Crescent, Marriage Fund, General Authority for Sports and Youth Welfare, General Authority of Islamic Affairs and Endowments, The National HR Development and Empowerment Authority, Zayed University, UAE University, National Qualifications Authority, Higher Colleges of Technology, Emirates Identity Authority, National Transport Authority, Emirates Authority for Standardization and Metrology and the Telecommunications Regulatory Authority.
The resolution stated that the Cabinet, after consulting with the Ministry of Finance, may add or exclude any independent federal entity to the bylaws of the resolution.
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