Serving residents 24|7… UAE’s mGovernment in numbers


The UAE has achieved a remarkable rate of mobile governance, aiming to serve the country’s residents through mobile devices with the ultimate objectives of achieving environmental improvements, improving readiness and achieving user happiness.

As of today, 96.3 per cent of the UAE government’s most important 337 services providing day-to-day services have made the smart transition to m-Government and m-Services.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, tweeted: “The Government of the future works 24/7 and 365 days a year. A successful government is one that goes to the people and does not wait for them to come to it.”

mGovernment, or Mobile government,  refers to collection of services as the strategic use of government services and applications which are possible using cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) and wireless Internet infrastructure.

In May 2013, the UAE initiated an ambitious roadmap to move from eGovernment to mGovernment within two years.

As with anything else that the UAE leaders decide to do, the goal was global excellence in the field of mGivernment.

Directed by its leaders and executed by its government employees, the UAE has indeed managed to create one of the best nationwide mGovernment implementation in the world, within a record timeframe.

A report documenting the UAE’s transition from eGovernment to mGovernment reveals that the biggest 41 government departments succeeded in achieving the shift to m-Services within 730 days.

Out of the 337 services that have made the ‘smart’ move, 267 (more than 79 per cent) are procedural services while 34 (10 per cent) are informative services and 21 (6.23 per cent) are social services. The remainder are commercial and enforcement services.

The country’s various departments boast of an impressive mGovernment rate. The UAE’s Infrastructure, Environment and Energy department has a 100 per cent mGovernment transition rate, followed by the Health department which has a 99.7 per cent transition rate.

The country’s Finance and Economic department has a 97.7 per cent mGovernment transition rate, followed by Social Affairs (97 per cent), Security and Justice (94 per cent), Education (89 per cent) and Others (93.8 per cent).

The next stage in the country’s mGovernment journey will entail linking all the services together, improving the quality of smart applications and achieving a high satisfaction rate for smart services.

The next target sent by the country’s leaders is of raising the number of m-Service users to 80 per cent by 2018 has been set.

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