UAE government processes over 150 million applications a year: Mohammed
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has stated that government service centres receive over 30 million customers per year and process over 150 million applications.
His Highness said that completing the rating exercise for all service centres is the beginning of a new phase of quality development in the United Arab Emirates.
"Two years ago, we launched a new initiative where government organisations compete with the private sector in service quality. Our employees are very competitive and we are determined to achieve the highest levels of customer satisfaction."
Sheikh Mohammed made comments during his visit to the Emirates Identity Authority Centre in Al Barsha, which received a five-star rating.
Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai; Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai; Sheikh Hazza bin Zayed Al Nahyan, National Security Advisor and Deputy Chairman of Abu Dhabi Executive Council and Chairman of Emirates Identity Authority; Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior and Vice Chairman of the Identity Authority; Mohammed bin Abdullah Al Gargawi, Minister for Cabinet Affairs; and Dr. Saeed Al Ghafli, Director-General of Emirates Identity Authority, accompanied Sheikh Mohammed during his visit to the centre.
Jassim Al Raessi, Director of Emirates Identity Authority centre at Al Barsha, briefed His Highness Sheikh Mohammed on the centre’s services and the recent measures taken to enhance service quality.