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18 April 2024

'Nol Express': 'Personalise' your Dubai Metro card with Emirates ID

The Nol Express card can be issued at Zoom outlets at Metro Stations. (Supplied)

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By Staff

The Roads & Transport Authority (RTA) in Dubai has launched a new initiative branded ‘Nol Express,’ where Nol personalised cards are issued for standard and gold classes to the public by  using the Emirates ID card.

The ‘Nol Express’ card will be issued within minutes from the moment of applying for the service, scrapping the hassles of manually applying and completing the service application template at metro stations, and waiting for 15 days to obtain it.

“This initiative conforms to the drive of the Dubai Government to make Dubai the smartest city in the world. It also echoes RTA’s  commitment to deliver smart and excellent services to public transport riders,” said Khaled Abdul Rahman Al Awadhi, Director of Automated Fare Collection, Corporate Technical Support Services Sector of RTA.

“We have taken this initiative in collaboration with the Emirates Identity Authority aiming to streamline procedures for converting the Emirates ID card into a smart e-application by using the particulars of the customer entered in the Emirates ID card as a source of information needed for issuing the Nol card. The initiative has also been made possible thanks to the partnership with Enoc company where it has been agreed to deliver the service all over its Zoom outlets at the metro stations.”

Smart systems will be used to deliver the service to customers within minutes by presenting Emirates ID cards to service providers; who in turn would use the customers’ Emirates ID card details and image to order a personalised Nol card bearing the image of the applicant, and the personalized Nold card would be instantly issued to the client,” said Al Awadhi.

This service is considered the first of its kind worldwide for the issuance of public transport cards directly to applicants. The service will be provided to users at no additional cost. During the first stage, the service had been launched through Zoom outlets at Burjuman and Al Fahidi metro stations. Eight outlets will be added by the end of November this year at eight metro stations namely: Al Rashidiya, Salah Uddin, Deira City Centre, Al Qiyadah, Emirates Exchange, Mall of the Emirates, Union Square and Baniyas. This will bring the number of places offering this service to 10 metro stations. RTA is also considering the provision of this service at external locations in future.