Uber, the world’s leading ride-hailing company, has taken two big steps toward repairing its corporate image: It fired 20 employees for a host of harassment problems and hired an Apple marketing executive to rescue its tainted brand.
Those fired for sexual harassment as well as bullying, discrimination and other behavior that violated company policies included both managers and lower-level workers. Some had retaliated against other employees after they complained about bad conduct, said Bobbie Wilson, a partner at the Perkins Coie law firm, which did the investigation.
Separately, Uber announced Tuesday that it had hired Apple marketing executive Bozoma Saint John, who will be Uber’s chief brand officer. She ran global consumer marketing of Apple Music and iTunes. Her task at Uber will be to improve its brand image so people like it as well as they like the company’s ride services, an Uber spokeswoman said.
“Boz has a long track record of successfully creating emotional connections between people and the products they love,” Uber CEO Travis Kalanick said in a statement.
More action could come next week when a report on Uber’s culture by former Attorney General Eric Holder is likely to be made public. He is supposed to make broader recommendations on how to change Uber’s culture.