DEWA tops 13 global performance indicators as Dubai utility sets new benchmarks
Utility records world's lowest power outage time and transmission losses while advancing Dubai's clean energy and smart grid ambitions
Dubai: Dubai Electricity and Water Authority (DEWA) has ranked first in 13 key performance indicators across its operations, reinforcing Dubai's position as a global benchmark in utility services, sustainability and infrastructure excellence.
DEWA recorded the world's lowest customer minutes lost for electricity, averaging just 0.82 minutes (49 seconds) per customer annually, as well as the lowest electricity transmission and distribution network losses globally at 2 percent. Water network losses reached 4.4 percent, among the lowest rates worldwide, while the reliability and availability of Dubai's power system exceeded 99.99 percent.
The achievement is supported by advanced technologies, including DEWA's Automatic Smart Grid Restoration System, which isolates affected feeders and restores services automatically without human intervention.
Saeed Mohammed Al Tayer, MD and CEO of DEWA, said the utility continues to translate Dubai's vision into measurable achievements through transformational projects and world-class infrastructure.
“The Dubai-It initiative is a renewed testament to Dubai's limitless ambition. Whenever we believe that we have reached the summit, the initiatives of His Highness Sheikh Mohammed bin Rashid Al Maktoum open wider horizons, emphasising that development is a continuous journey,” Al Tayer said.
He added that DEWA's operational framework combines clear vision, proactive planning, meticulous execution and strategic partnerships to ensure measurable outcomes in the energy and water sectors.
Among DEWA's flagship projects is the Mohammed bin Rashid Al Maktoum Solar Park, the world's largest single-site solar park developed under the Independent Power Producer (IPP) model.
The solar park's production capacity has reached 3,860 megawatts, with plans to exceed 8,000 megawatts by 2030, surpassing the original target of 5,000 megawatts.
DEWA said the park's fourth phase has secured four Guinness World Records and combines photovoltaic and concentrated solar power technologies, while the seventh phase will further strengthen Dubai's clean energy ecosystem through additional renewable generation and energy storage solutions.
The authority noted that clean energy currently accounts for more than 21.5 percent of Dubai's energy mix and is expected to reach 36 percent by 2030, supporting the emirate's goal of achieving 100 percent clean energy production capacity by 2050.
DEWA also highlighted progress on the Hatta Hydroelectric Power Plant, the first project of its kind in the GCC. The facility has a capacity of 250 megawatts, storage capacity of 1,500 megawatt-hours, and an operational lifespan of up to 80 years.
As part of its future-readiness strategy, DEWA is investing AED7 billion in its Smart Grid Strategy through 2035. The programme comprises six strategic themes and 19 enablers aimed at improving efficiency, reducing losses and enhancing network performance.
The authority is also leveraging artificial intelligence and digital technologies to improve risk management, accelerate response times and ensure uninterrupted services.
One of its key AI-powered initiatives is Rammas, DEWA's virtual employee. Since its launch in 2017, Rammas has handled more than 13 million customer inquiries across DEWA's communication channels as of mid-June 2026.
DEWA said its integrated approach reflects Dubai's model of turning vision into action, plans into reality and achievements into long-term impact, while strengthening its position as one of the world's leading utility providers.