Dubai: Dubai’s Roads and Transport Authority (RTA) has launched a five-star system to classify the performance of taxi companies in the emirate, linking incentives to service quality, operational efficiency, sustainability and customer satisfaction.
The assessment is based on four pillars and 18 indicators designed to measure company performance and encourage competition and innovation.
The system aims to raise the efficiency of Dubai’s taxi sector, improve the customer journey and encourage operators to adopt smart solutions and sustainable practices.
His Excellency Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority, said the taxi sector is a key part of Dubai’s integrated mobility system, supporting quality of life and ease of movement for residents and visitors.
Dubai’s taxi sector comprises five companies: Dubai Taxi Company, Kabi Taxi, National Taxi, Arabia Taxi and Metro Taxi.
The emirate had more than 14,346 taxis in 2025, including 12,380 electric or hybrid vehicles.
Taxis made more than 120 million trips during the year, transporting more than 209 million passengers.
The taxi sector accounted for 27 per cent of all users of public transport, shared mobility and taxis in Dubai in 2025.