Utility launches Employee Happiness Department

As part of its 2014-18 strategy, Dubai Electricity and Water Authority (Dewa) has launched an Employee Happiness department to achieve the happiness of its stakeholders, including staff.

The new initiative is in line with the directives of the country’s leadership to achieve happiness for all stakeholders, especially employees, who are essential to realising the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE, and Ruler of Dubai.

His Highness has noted that employee happiness is directly linked to the happiness of society as a whole. Dewa’s higher management gives paramount importance to the happiness and welfare of its staff, out of its humanitarian and organisational conviction that the employees in any organisation are the ones who achieve excellence and success at the global level.

“In his book ‘Flashes of Thought’, His Highness Sheikh Mohammed bin Rashid Al Maktoum, says, ‘It is necessary to ensure employees’ happiness in order that they in turn can bring happiness to others.’ To promote this concept, Dewa has restructured the Employee Relations department and renamed it the Employee Happiness department within its Human Resources division. The new department will manage the approved systems aimed at achieving employees’ happiness and will be responsible for related activities, including restructuring of concerned departments, and develop their tasks to comply with the new department and its objectives,” said HE Saeed Mohammed Al Tayer, MD & CEO of Dewa.

“The Employee Happiness department will carry out the new assigned tasks based on a number of outstanding systems and initiatives already implemented at Dewa. It will further develop these systems and come up with new and pioneering initiatives and activities, in coordination and collaboration with the relevant departments. This requires constant contact with employees,” added Al Tayer.

“The tasks of the Employee Happiness department include enhancing communication with staff through specific and effective channels such as measuring their satisfaction in all areas and giving them the opportunity to express their views and suggestions. The department will implement improvements drawn from these surveys, and achieve staff retention by monitoring staff turnover indicators, study the causes and address them,” said Dr. Yousef Al Akraf, Executive Vice-President of Business Support and Human Resources at Dewa.

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