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Dubai's ePay attains $1bn in 2011

By Staff

Dubai's ePay gateway recorded a 49 per cent increase in collections this year.

According to latest eGovernment statistics, ePay - a secure and reliable portal for Dubai customers to electronically pay for government services – posted a 49 per cent increase in collections in 2011.
Payments for 2,883,401 transactions reached Dh3,833,912,347 by the end of December 2011, as compared to Dh2,568,124,172 for 1,888,417 transactions in 2010.

The top three departments in terms of amounts collected were Dubai Customs, Dubai Electricity and Water Authority (Dewa) and the Dubai Health Authority (DHA) respectively, while the top three in terms of number of transactions were DHA, DEWA and the Roads and Transport Authority respectively.

Ahmed bin Humaidan, Director-General of Dubai eGovernment, said: “These results reflect the rapid pace of eTransformation in Dubai. They affirm the increasing demand among customers to adopt the ePay option for completing their government transactions on one hand and their high trust in the efficiency and security of this option on the other. This service allows individual and corporate clients to electronically pay for government services either via credit cards or via direct debit from their accounts in the participating banks.”

Bin Humaidan noted that the credit card option ranked first among customers, with related transactions amounting to around Dh3.3 billion out of the total amounts collected. He also noted a growing preference for direct debit, which accounted for 522, 815 transactions in 2011 over 54, 538 transactions in 2010.

The ePay gateway forms part of Dubai eGovernment’s initiative to deliver government services through innovative channels with the aim of easing government transactions for businesses and the general public in Dubai.

Dubai eGovernment is keen on leveraging its cooperation with UAE Central Bank to open new prospects for customers by expanding the number of banks using the ePay gateway from five at present to all the 46 banks using the UAESWITCH.