Traders who submit complaints to the Department of Economic Development (DED) in Dubai are now having them resolved within no more than 10 days.
According to the Business Protection section in DED, there are a few cases going beyond 10 days but these are complaints received from outside the UAE, which demand longer time to communicate with complainants and for translation of commercial contracts.
The Commercial Compliance & Consumer Protection (CCCP) sector in DED follows international best practices in resolving complaints from business owners and upholding their rights in line with Dubai’s reputation as an ideal destination for investment and sustainable business growth, the DED said in a media statement today.
The Business Protection section within CCCP receives complaints on commercial disputes from traders and works to settle them amicably, it noted.
Abdul Latif Al Marzouki, Senior Manager of the Business Awareness section in CCCP, said the DED is committed to following the best practices in serving businesses in Dubai.
Al Marzouqi added that DED does not charge any fee from complainants for looking into their commercial disputes.
“Being able to resolve commercial disputes within 10 days makes DED the fastest in doing so in the UAE. Businesses filing complaints should provide a copy of the documents to validate their claim and if the complainant is from outside the UAE,” explained Al Marzouqi.
The primary objective of the Business Protection section is to regulate the relationship between traders and enhance the reputation of Dubai as an economic hub and gateway to the Middle East and beyond, he added.
Among the primary criteria for tabling a dispute with the CCP is that the company against which the complaint is submitted should be registered in DED.
Additionally, a dispute pending with any court or other legal or administrative authority cannot be brought before DED.
“DED provides three diverse channels for businesses to file their complaints – one, call ‘Ahlan Dubai’ on 600 54 5555; two, e-mail firstname.lastname@example.org or connect with DED or its Consumer Protection division on social media, three, visit the Commercial Control or Consumer Protection section in DED’s main office in the Business Village, or any of its branches in Al Twar Centre, Dubai Mall, Knowledge Village, Al Barsha and Dragon Mart,” said Al Marzouqi.