Etihad Airways has celebrated the graduation of its 2000th "Flying Nanny", continuing its relationship with Norland, a UK-based higher education college which specialises in ‘early years’ education.
This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members, who become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure inflight care for the airline’s younger guests. The training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on long haul flights.
Linda Celestino, Etihad Airways' Vice President Guest Experience, said, "Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible, for both parent and child."
Claire Burgess, Head of Research, Consultancy and Training at Norland, commented, "This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience."