Dubai Airports, the General Directorate of Residency and Foreigners Affairs, GDRFA, and Emaratech have marked the completion of the installation of new and enhanced smart gates at Dubai International, DXB, Terminal 1.
An array of 20 of the new smart gates is now fully operational in the arrivals area of Terminal 1 in addition to the 10 installed last year in departures. In total, some 127 smart gates are available across the entire airport reducing average transaction times from minutes to under 10-15 seconds.
The launch of the new smart gates coincides with the start of UAE’s Month of Innovation, in response to a call last year by the Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to celebrate innovators and promote a culture of innovation.
"Dubai Airports is always looking at opportunities for innovation that makes the journey smoother and more comfortable for our customers. Smart Gates do just that by slashing transaction times to just 10-15 seconds and shortening queues," said Michael Ibbitson, Executive Vice President, Technology & Infrastructure at Dubai Airports. "What’s surprising is that only 17% of our passengers take advantage of the service. If you have a UAE residency card, don’t wait in line, use it. If you have a machine-readable passport, register it with immigration authorities. It will save you time and make your journey even more enjoyable."
Brigadier General Talal Al Shanqiti, Assistant Director-General for Ports Affairs at GDRFA in Dubai, said, "The installation of the new smart gates in Terminal 1 arrivals area is part of an integrated development project to provide passengers with facilities and services that make their travel through Dubai International a quick and easy. Passport control is a critical process as part of which maintaining a high level of security is our top priority. This new system helps us strike a balance between achieving that objective while also ensuring a better experience for the passengers through speed and efficiency."
"The smart gates at Dubai International are the result of continuous research and close coordination with the General Directorate of Residency and Foreigners Affairs and Dubai Airports. We are proud that the end result is a smart technology that now eases the journeys of millions of all passengers travelling through DXB. And that number will continue to grow," said Thani Al-Zaffin, Director-General and Board Member of emaratech, the technology provider behind the project.
Smart gates do not require a dedicated card and can identify a traveller by either their passport, Emirates ID, e-gate card or a QR barcode generated via the GDRFA smartphone app. Smart gates can be used by UAE citizens and residents, GCC nationals and passport holders from a number of countries that are eligible for visa on arrival. In total, more than 5.5 million travellers used the smart gates at DXB during 2017.
All UAE residents who are older than 15 years can use their Emirates ID to pass through the smart gates since the new service was launched in 2017. The new facility has reduced queuing times at DXB with nearly 4 million passengers using it in 2017. Dubai International was the first airport in the region and among the first globally to introduce automated immigration gates in 2002.