The Department of Economic Development (DED) in Dubai has formed two committees to redress grievances relating to licensing and permits procedures; and commercial compliance and inspection, based on Law No. 13 of 2011 regulating economic activity and Article No. 34.
The committee for grievances relating to licensing and permits, headed by Ali Ibrahim, Deputy Director General for Planning and Development Affairs, will decide on all appeals submitted against the decisions taken by the DED divisions concerned on licensing and permits procedures of enterprises.
“Through the committee, DED seeks to provide all concerned with the opportunity to request a review of decisions and processes,” added Ali.
The committee for grievances relating to commercial compliance and inspection, headed by Khalid Al Kassim, Deputy Director General for Executive Affairs, will decide on all appeals submitted against the decisions taken by the DED divisions concerned.
“DED provides various services and facilities that include business registration and licensing in Dubai, and commercial compliance and consumer protection. Therefore, it is important for the department to unify the efforts of its various divisions in order to effectively implement its strategy to strengthen the investment environment of Dubai,” said Al Kassim.
Each committee will decide on the complaints submitted within 30 days from receiving the complaint and the committee’s decision shall be final. A written complaint must be submitted to the committee with a letter stating the premises upon which the appeal is based as well as a statement that includes the appellant’s requests. The rapporteur of the committee must inform both parties of the decision within five days from the date of its issuance.
The heads of the committees must submit a report periodically to the DED director-general, which should include the number, types of complaints and actions taken thereon.
Those who would like to appeal against decisions on licensing and permits or compliance and inspections procedures must contact the Customers Unit and Complaints in DED.