Dubai Bank has been awarded the ISO 9001:2008 status for its card operations across the UAE, said a statement.
The bank was evaluated on a range of international parameters, including development and issuance of products and services and maintenance of card-related transactional and non-transactional data for the benefit of its customers.
The bank's card operations team embarked on the process for ISO certification at the start of 2009 with the implementation of a variety of initiatives to further enhance the bank's operational excellence across its cards division. "At Dubai Bank, quality is the most important component of our overall offering, and it guides each aspect of our product development and service," said Hisham Hammoud, Chief Operating Officer, Dubai Bank.
"The achievement of this globally-accepted quality benchmark is a validation of our ongoing efforts to enhance quality management across our entire suite of card products, in line with international best practice."
"I would like to take this opportunity to congratulate Dubai Bank's staff, and especially the bank's covered card operations department for their efforts and contributions in achieving the ISO 9001:2008 certification," said Fares Naouri, General Manager, TUV Rheinland Middle East, an accredited third party and one of the largest inspection, verification, testing and certification organisations in the world.
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