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03 December 2023

DHL Express announces extension of guaranteed inbound delivery service

DHL Import Express 12:00 is a premium time definite product. (GETTY IMAGES)

By Staff Writer

DHL, the world's leading express and logistics company, has announced a further expansion of its international products and services portfolio with the extension of its Import Express shipping and billing capability.

Building on its recently strengthened international network and optimised routing capabilities, DHL Express has launched DHL Import Express 12:00, a premium time definite product for inbound shipments. It assures an inbound delivery by noon for vital deliveries from major cities, towns and business centres, with transportation charges paid by the receiver.

Initially available from major centres in Europe and Asia to the Middle East, the product will be rolled out globally throughout the year and offers a full money-back guarantee in the unlikely event of a late delivery.

"Reliable deliveries, lead times and greater flexibility are key requirements for the express business, driven by growing supply chain networks, shorter product life cycles, reduced inventories and the dynamics of changing customer demand," said Janet Jweihan, DHL Express' UAE Country Manager.

"Our customers from across all industries have asked for more flexibility to enable them to improve their transport efficiency. We are happy to say that DHL's inbound time definite guaranteed services take into consideration the growing demand for greater choice in services while also improving the shipping experience for those customers. Moreover, customers choosing a pre-noon delivery can now be assured that DHL will get it there on time or they can have their full money back."

From documents to heavier parcel shipments, customers only need to call their local DHL customer service hotline or use one of DHL's many online shipping tools to choose their preferred time of delivery. In addition to DHL Import Express 12:00 and DHL Import Express Worldwide for delivery generally by 6pm, DHL Express plans to further extend its Import Express product range to include pre-9am deliveries in selected markets.

DHL's international network links more than 220 countries and territories worldwide with more than 300,000 employees. It provides expertise in express, air and ocean freight, overland transport, contract logistic solutions as well as international mail services.