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28 February 2024

FedEx refreshes its web tracking tools in region

Tracking technologies will give real-time shipment status. (AFP)

By Staff Writer

FedEx Corp has launched new, state-of-the-art tracking technologies to provide customers with real-time visibility of shipment status via their web, desktop or mobile devices.

Available globally in many languages, the new tracking experience includes a shipment progression graphic enabling users to get tracking information. Users now have the ability to view tracking results based on different time zones, order of shipment events and weight conventions. Tracking numbers can also be saved, eliminating the need to re-enter data for subsequent tracks.

"FedEx customers want more clarity about the status of their shipments and the ability to view tracking results based on individual preferences. The quality and breadth of our shipment visibility services continue to be critically important to customers," said Hamdi Osman, Senior Vice-President, FedEx Express Europe, Middle East, Indian Subcontinent and Africa.

FedEx offers a full suite of shipment visibility tools designed with the user in mind. FedEx research shows that customers' roles and work habits directly influence how they want to view and monitor their shipment status.

Fedex.com tracking serves general consumers and small businesses. On an average day, fedex.com handles more than six million tracking requests. FedEx has found that transportation professionals need sophisticated tracking tools with robust shipment search capabilities, data filtering, and automatic information refreshing.