Ajman Municipality shifts services online

A new electronic services platform, including an online portal to receive applications and manage queries, has been launched by Ajman Municipality.

The initiative, designed and implemented by software company Link Development, involves a comprehensive integration of the municipality's systems and processes. It includes the launch of a portal delivering e-services to the public and businesses, a secure intranet for better collaboration among municipality employees and a secure extranet for easier co-operation with other government ministries and departments.

The portal enables businesses and individuals to access 18 municipality services such as land registration, agricultural and work permit-related services through a fully automated system.

"Our new e-services are a testament to Ajman Municipality's commitment to delivering high quality services to citizens and businesses," said IT Director Faisal Buafra. "Not only will they offer more convenience and efficiency to our customers, but they will also enable better handling of queries by employees and promote greater transparency. All this will raise the quality of service even higher."

Link Development has been operating in the UAE for 11 years and is a well-known developer of e-government solutions across the GCC region.

"We had to re-engineer the entire process first to ensure that Ajman Municipality gets the maximum benefit from automation and business process management," said Sherif Dahan, Gulf Territory Manager of LINKdotNET. "Then, we designed an IT architecture that enabled us to seamlessly shift the municipality's systems and services onto the online realm, streamline processes and benefit a variety of users."

The fully automated system enhances the municipality's effectiveness and accelerates the processing of various transactions.