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18 April 2024

TRA survey assesses du, etisalat mobile services

TRA survey assesses du, etisalat mobile. (EB FILE)

By Staff Writer

The Telecommunications Regulatory Authority (TRA) of the UAE has completed carrying out an extensive benchmarking survey of the mobile networks and services provided by mobile licencees etisalat and du.

The survey comes as part of TRA's commitment to offering both quality and variety in telecommunication services throughout the UAE and ensuring that service providers adhere to the terms of the licences. The benchmarking survey is also an essential part of TRA's long-term plan to help the UAE become a recognised global ICT hub.

Mohamed Nasser Al Ghanim, Director-General of TRA, said: "The Authority will publish the survey information after finalising discussions with licensees. The TRA intends to carry out similar Mobile Benchmarking Surveys throughout 2010."

The survey has covered more than 10,000 km of the UAE's roads between July and November 2009. Major highways were covered in all the emirates. The TRA has attended to more than 27,000 test calls during the period of the survey.

This initiative covered both second and third generation mobile networks. Also, it tested mobile network coverage and the delivered quality of voice, packet data, SMS and MMS services provided by the du and etisalat networks. It also assessed the quality of services delivered within the UAE.

To ensure that the testing provided a fair comparison of the services offered by mobile networks and also a reliable basis for the encouragement of ever-improving quality of services throughout the UAE, the TRA has employed state-of-the-art testing equipment that has been used in more than 160 organisations spread across 70 countries.

The equipment measures "key performance indicators" that directly relate to the public's experience. These include network coverage, dropped calls and the clarity of calls. For data users it measures download and upload speeds.


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