Dubai Municipality (DM) has conducted a job satisfaction survey among its workers, it said in a media statement yesterday.
The initiative was carried out in collaboration with a local consulting firm and sought to measure the level of satisfaction of the civic body’s worker category.
More than 1,200 employees were polled in all DM worker accommodations and their suggestions will be taken into account when decisions are made in future.
Abdullah Abdul Rahman, Director of the municipality’s Human Resources Department, said the process is in line with the body’s prioritising of human resources and its keenness to develop these resources.
Rahman said the survey dealt with a number of topics that sought to examine how satisfied workers are with their direct supervisors and followed up on preassigned tasks and offered guidance and advice, as well as how section heads interacted with employees.
The study also seeks to assess the co-operation of co-workers, co-operation of supervisors responsible for housing, and the space and services provided in municipality accommodation.
Qamar Fadhlani, Head of the Policy Studies Section, said the wide mix of nationalities polled and the diverse nature of their jobs compelled preparation of the questionnaire in both Arabic and English.
“Workers were also provided interpreters to translate the questionnaire into five additional languages – Hindi, Urdu, Bengali, Iranian and Tagalog,” he said.
“The interpreters were present continuously in the field to facilitate the accurate collection of data from workers who could not speak Arabic or English. The field supervisors also filled in the questionnaires in the case of workers’ inability to read.”
Fadhlani said the HR department will provide organisational units with reports on the areas of strength and areas for improvement based on the results of the study. “We will be formulating plans to improve and develop the benefits and services provided to this category,” he said.
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