Municipality units to boost customer care

Dubai Municipality has implemented nine corporate channels for periodic and continuous interaction with the customers to identify their needs, observations and future expectations of the services of the municipality.

The move is part of enhancing the municipality's efforts to provide the best services to its customers and community groups.

These channels will be evaluated and developed on a regular basis and in accordance with the needs of the customers and the effectiveness of channels will also be measured.

Khalid AbdulRahim, Director of Customer Relations Department at the municipality, said the first project is Customer Satisfaction Studies as the Municipality shows great interest in measuring customer satisfaction.

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