Indeed, with annual US auto sales down by over 20 per cent year over year and western European sales declining by close to 10 per cent in the last months of 2008, the only bright spots are developing markets such as China and India, which still enjoy sales growth rates of as much as seven per cent.
Economics plays a large role – the vast majority of consumers in these markets simply can’t afford big, expensive cars.
Efficiency matters, too: With gas prices volatile and anticipated to resume their sky-high ascent as world economies revive, fuel-efficient cars make sense, especially in countries like China and India, which have to import virtually all the oil they use.
Finally, concerns about the environment are important, as developing nations seek to put a lid on carbon emissions even as the number of vehicles on their streets continues to rise.
That shouldn’t imply, however, that consumers in developing markets are willing to put up with “cheap” cars or little cars from which critical features have simply been removed in order to sell them for less money. Rather, like many car buyers in the West, these consumers are looking for low-cost vehicles that are designed specifically for their needs, but that maintain high standards of quality, reliability and style. In other words, these consumers are “value” shoppers.
The meaning of value, of course, varies with one’s point of view. Consumers in India, for instance, need cars that maximise passenger room because they use their car primarily as family vehicles to drive around town; by contrast, in the West, with its better roads and routine long-distance driving, cargo capacity matters more. And Indian drivers are willing to pay a bit more for cars that offer the latest in comfort, safety and utility, but not for cars with power windows and locks or fancy sound systems.
Succeeding in developing markets, therefore, requires rethinking from start to finish how new cars should be designed and built. It calls for a deep understanding of the unique needs of consumers in developing countries and the ability to assemble the combination of power trains, bodies, features and options that best match those desires – at affordable prices.
We call this process “design to value”. It’s a far cry from “design to cost”, the typical approach used to make cars, in which a final price is set and the new car is then engineered to be sold profitably at that price; the concept of how consumers perceive value does not really enter into the equation. Design to value, on the other hand, involves a series of complex, varied, carefully thought-out decisions about which types of engines to use; which equipment should be standard; what safety add-ons to include; how parts and materials are engineered; and which designs are most attractive to the target customer base. And if an automaker hopes to differentiate its products from others in the market, these decisions must be made in light of the kinds of value decisions competitors are making.
That’s not to say cost isn’t important; manufacturers should still begin by removing unnecessary costs from the vehicle to the greatest degree possible. This bare-bones cost structure becomes the new baseline to which they can add high-value features, while staying within the price window. Each choice must be made with reference to both the increased costs required to integrate the option and the expected gains in sales. The ideal option may trim razor-thin profit margins even further, but it should also generate more revenue from the sale of more cars, offsetting the higher expenses.
And it’s critical to make these decisions in the very early stages of design, when 80 per cent of the cost and value of a car is already determined.
The first step in a design-to-value analysis involves determining what exactly is important to consumers. How much does the size of the engine matter? Do customers care about power steering or fancy instrument gauges? What audio system options might customers be willing to pay for? Demographics, market trends, industry experts and focus groups all can help in gaining a clear understanding of what drives value for specific consumers.
Those value drivers must then be placed in the context of the new car’s baseline cost. That cost has already been determined by how the car will be built, what materials and basic features will be used and how additional factors such as plant location, supply chain and distribution logistics, and overhead fit into the equation. Against that baseline, the automaker can analyse which features and options truly add value for consumers and design them into the car. This analysis should also take into account the competitive landscape: What features is the competition offering? How much does it cost to add them? And how much value do they add to competitors’ final product?
Armed with broad knowledge of costs, customer preferences, customer perceived value and competitive activities, manufacturers can then begin to gather ideas from throughout the enterprise – engineers, designers, purchasing managers, manufacturing chiefs and corporate executives – for new approaches to everything from the design of the car itself to manufacturing footprints, supplier relationships and logistics. But all choices must add value to the final product.
No car maker has fully embraced the concept of design-to-value yet, though some have come close. India’s Tata Motors gave a great deal of thought to what first-time car buyers in India were looking for as it designed its small, $2,500 (Dh9,175) Nano, to be launched by March 2009 (possibly with pilots before then). It’s time that the concept of design-to-value finds its place among Western manufacturers – not just for export, but also for their home markets.
- The writers are with Booz & Company. Courtesy The New York Times Syndicate’s Global Business Prespectives