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23 July 2024

Cops forget password; ignore online complaints for EIGHT years

By Staff
What do you do when you forget a password? Of course you click on the ‘Forgot Password’ button to either answer a few questions or wait for the password renewal link to be sent to your registered email.
But no one told that to Delhi Police, who did not take any action on 667 complaints that had piled up since 2006 since they forgot the password to the anti-corruption portal.
According to a report in The Indian Express, the 667 complaints regarding the Delhi Police forwarded by the Central Vigilance Commission to an online portal have been pending for the past eight years because Delhi Police didn’t know the password to access the portal or how to operate it.
Bizarrely, this lapse went undetected since 2006, and came to light only earlier this year when the Central Vigilance Commission – India’s anti-corruption body – trained two of Delhi Police officers on operating the portal. All it took was an hour-long training and, presumably, a password reset, to get the service up and running again.
According to the news report, a senior Delhi Police officer admitted that the pendency of cases was “a technical problem”. “The Delhi Police remains committed to public grievances,” the officer added.
Hilarious as it may seem, the incident is rather serious and shows the state of affairs in Indian government. Indeed an anti-corruption unit is much-needed in India, but what it clearly lacks is an anti-incompetency unit.