Dubai Electricity and Water Authority, DEWA, has announced that its Customer Happiness Representatives will stop accepting cheque payment at their frontline counters from 1st August, 2017.
"Customers can settle their bills for individual and multiple accounts electronically using ‘Tayseer’ service by depositing cheques through more than 200 Emirates NBD Cheque Deposit Machines, CDMs," the Authority said in a notification.
The initiative is part of DEWA’s efforts to promote Dubai’s smart transformation, and to achieve the directives of the UAE’s wise leadership to achieve customers’ happiness by making it much easier to access its services.
"The move is aligned with the Smart Dubai initiative of the Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to improve governmental services and make Dubai the happiest and smartest city in the world. Our customers also become happier with simplified and convenient procedures, using the state-of-the-art technologies. DEWA is committed to collaborating with all partners from the public and private sectors to build a smart government that provides interrelated and connected services that are easily available 24/7. In this way, we contribute to achieving the goal of the Dubai Plan 2021," said Saeed Mohammed Al Tayer, MD and CEO of DEWA.
DEWA has provided its customers with different ways to pay their bills, such as DEWA’s smart app, DEWA website using ePay, Etisalat public payment machines and direct debit.